Playground Privacy & Data Use
We take privacy seriously in Canada, and we treat it as a core part of how our services operate.
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By accessing or using our services, you consent to the practices described here. This includes our website, our mobile application, and our physical casino at 1500 Route 138 in Kahnawà:ke, QC.
We collect only what we need to run services safely, process transactions, and support your account, and we aim to explain our practices clearly and plainly.
Key privacy highlights
- We collect personal information when you register, transact, or participate in promotions.
- We use security controls such as encryption, SSL, and firewall protections.
- We do not knowingly collect personal information from minors.
- We primarily store data on Canadian servers, with limited transfers when necessary.
Personal Information We Collect
We collect personal information mainly when you choose to engage with us—such as opening an account, making transactions, participating in promotions, or using our services.
This may include identity details (full name, date of birth, nationality, and government ID numbers), contact details, financial information related to payments, account credentials, gameplay information, and technical information such as device and browser data.
How we collect information
- Directly from you during registration, deposits, or withdrawals.
- Through automated technologies such as cookies, web beacons, and session recording tools.
- In person during ID verification and Players Club registration.
- From third parties such as identity verification services and payment processors.
We use this information to manage accounts, verify identity, prevent fraud, process transactions, and meet regulatory requirements. We may also use it to analyze usage patterns, improve services, and communicate about account status, promotions, and updates.
Information Sharing & Safeguards
We share information only when it supports operations, compliance, or the services you request. When sharing is necessary, we aim to limit it to what’s relevant for that purpose.
When information may be shared
- Service providers such as payment processors, financial institutions, cloud hosting, data storage, and customer support.
- Marketing partners, where you have provided consent.
- Regulatory authorities, law enforcement, courts, or legal proceedings where required by law.
We may also transfer personal information as part of a merger, acquisition, or asset sale, where the information forms part of the business transaction.
Data security & storage
We use appropriate technical and organizational measures to protect personal information. These measures include encryption of personal and financial data, secure socket layer (SSL) technology for transmission, and firewall and intrusion detection systems.
We primarily store data on Canadian servers. In some cases, information may be transferred to service providers in other countries, with safeguards such as data transfer agreements incorporating standard contractual clauses.
Minors & account protection
We do not knowingly collect personal information from minors. If we learn that we have collected information from a minor, we will delete that information.
Policy summary table
| Option | Details | Notes |
|---|---|---|
| Consent to policy | By accessing or using the services, users consent to the practices described in the policy. | Applies upon access or use. |
| Personal information collected |
Collected when users:
|
Examples include identity information (full name, date of birth, nationality). |
| Minors | They do not knowingly collect personal information from minors. | If they learn they collected information from a minor, they will delete that information. |
| Primary data storage | Data is primarily stored on Canadian servers. | Storage location described as “primarily.” |
| International data transfers | Information may be transferred to service providers in other countries. | Transfers include safeguards such as data transfer agreements incorporating standard contractual clauses. |
| Security measures |
Technical and organizational measures include:
|
Stated as “appropriate” measures. |
| Affiliate links & commissions | Affiliate links may generate commissions when users sign up or make purchases through them. | Commissions support site maintenance to keep it free and accessible; they state a commitment to unbiased and accurate content about Playground Casino. |
| Privacy contact |
Privacy Officer contact:
|
Provided for questions or concerns about the policy or data practices. |
Account Registration
If you choose to sign up, we request the information needed to create and maintain your account. This supports identity verification, transaction processing, and safer gameplay and payments.
Tracking technologies may also be used to support sign-in status, preferences, and service improvements. Where consent is required for optional features or marketing, we rely on that consent.
Affiliate disclosure
Our website includes affiliate links that may generate commissions when users sign up or make purchases through them. These commissions help maintain our site so it can remain free and accessible.
Even with these affiliate relationships, we remain committed to unbiased and accurate information about Playground in Canada.
Privacy Officer contact details
If you have questions or concerns about privacy or data practices, please reach out.
- Email: [email protected]
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